(Last updated on October 09, 2021)
PRIVACY POLICY
1. INTRODUCTION
1.1. At Frenosis Private Limited (“We” or “Our” or “Us“), we value your information, whether personal or non-personal, obtained through www.frenosis.com and/ or any and all of its domains (“Frenosis Owned Domain“) and the mobile application (“App“) owned and operated by Frenosis (the App and Domains collectively referred to as, the “Platform“) which connects Labs and Homecare Service Providers registered on the Platform (“Listed Entities“) with the registered Users (“You” or “Your“) of the Platform (“Our Services“), and understand that when it comes to privacy, one size does not fit all. That’s why We build controls that are easy to use so that You can choose the privacy settings that are right for You.
1.2. When You use Our services, You’re trusting us with Your information. We understand this is a big responsibility and work hard to protect Your information and put You in control of Your information.
1.3. This Privacy Policy is meant to help You understand what information We collect, why We collect it, and how You can update, manage, export, and delete your information.
1.4. You can use Our services in a variety of ways to manage Your privacy. For example, You need to sign up for a Frenosis Account (“Your Account“) if You want to avail the Listed Services of the Platform (“Listed Services” shall hereinafter be referred to the services provided by the Labs/ Homecare Service Providers registered with Frenosis and registered on the Platform) and get the relevant search results. Across Our services, You can adjust Your privacy settings to control what We collect and how Your information is used.
1.5. To help explain things as clearly as possible, We’ve added examples, and definitions for key terms. And if You have any questions about this Privacy Policy, You can contact us at contact@frenosis.com
2. INFORMATION WE COLLECT
2.1. We want You to understand the types of information We collect as You use Our services
Frenosis collects information about You from two sources: (i) information You affirmatively and voluntarily give to us; and (ii) information automatically collected when You visit the Platform or use any of Our services.
2.2. Information You give Us:
In order to provide Our full range of services, We may collect the following types of information from You (as applicable) including but not limited to: Your name, gender, email address, mobile and/or telephone numbers, service address, date of birth, profile picture, contact details of people You refer to Us and other information about the service address that You give us, information provided by You while initiating and running a task, including, without limitation: search words, location, products or services being sought, reviews, rating, order details and history, services booked and all chat history, etc. We may further collect medical information in the form of medical prescriptions or other similar such documents from You, depending on the nature of product or service sought through the Platform, to initiate a booking request on the Platform, and share such information on a need to know basis and upon request with the Listed Entities providing such services to You. We may ask You to provide additional information about Yourself on an optional basis. We may ask You for certain financial information, including credit card account data or other payment method data, to process payments for some of Our services. We currently do not store any financial information provided to Us. We may also enable features which require Our access to Your address book, calendar, photo gallery etc. If You sign up as a Listed Entity, We may also collect location details, copies of government issued identification documents, statutory registrations, other KYC details, call and SMS details. Additionally, We may also collect certain health related declarations (including body temperature, symptoms such as fever, cough, cold and other health conditions) depending on the service requested by You. A list of services wherein such heal related details are mandated to be declared by You, in consultation with the Listed Entity i.e. the Lab providing the service has be listed in Annexure I. We may also collect the information for a third party as provided by You pursuant to a referral program on the Platform (such as name, contact details, etc). We may also ask You to provide any other personal information which You give us in connection while booking a service or is relevant to customer surveys and/or offers available on the Platform. All such information shall be collectively referred to as “Personal Information“.
2.3. Non-Personal Information:
When You visit the Platform, We may collect certain non-personal information such as Your internet protocol address, operating system, browser type, internet service provider, aggregate user data, browser type, software and hardware attributes, pages You request, number of click, search history and result selected, active seconds or minutes on the Platform, frequency of Your visit to the Platform, the date and time of Your visit to Platform or use of the Services and cookie information, etc. This type of information does not identify You personally.
2.4. Automatic Information:
We receive and store certain types of information whenever You access Our Platform. We use “cookies” (a small file containing a string of characters that uniquely identifies Your browser) and We obtain certain types of information when Your web browser accesses the Platform. These server logs may include information such as Your web request, Internet Protocol address, browser type, browser language, the date and time of Your request, information about Your internet connection and web beacon information. We use cookies primarily for user authentication but may also use them to improve the quality of Our services by storing user preferences and tracking user trends. Further, Frenosis may also collect information about Your preference and settings such as time zone and language, Your searches and the results You selected from the searches.
We collect information to provide better services to all Our users. From figuring out basic stuff like which language You speak, to more complex things like which ads You’ll find most useful, the Listed Services You avail more frequently online, or which Labs or Homecare You might prefer. The information Frenosis collects, and how that information is used, depends on how You use Our services and how You manage Your privacy controls.
When You’re not signed in to Your Account, We store the information We collect with unique identifiers tied to the browser, application or device You’re using. This helps us do things like maintain Your language preferences, Your location etc. across browsing sessions.
2.5. Device:
When and if You download and/or use the Platform through Your device, We may receive information about Your location and Your device, including a unique identifier number for Your device, device model, operating systems, versions, software, file names, advertisement identifiers and mobile network information. We may use this information to provide You with location-based Services including but not limited to search results and other personalized content. When You use the Platform through the telecommunication device, we collect Your location data. If You permit the Platform to access Your location through the permission system used by Your mobile operating system, We may also collect the precise location of Your device when the App is running in the foreground or background. We may also derive Your approximate location from Your IP address.
2.6. User communications:
When You send emails or other communications to Us, We may retain those communications in order to process Your inquiries, respond to Your requests and improve Our services.
2.7. Other Parties:
We may receive information about You from third parties, such as other users, partners or our affiliated companies or if You use any of the other websites/apps We operate or the other services we provide. If You are a Listed Entity, We may, additionally record Your calls with Us for the Services provided using the Platform, SMS details, receive feedback and rating from other users.
2.8. On receiving Personal Information about our Users, You no longer remain anonymous to Us. We may use this information to do internal research on our demographics, interests, and behaviour to better understand, protect and serve You better. This information is compiled and analysed on an aggregated basis and in a manner that does not personally identify You. We indicate fields that are mandatorily required to be filled and fields that are optional. You may decide whether or not to provide such information to Us.
2.9. You may choose not to provide us with any Personal Information or information as required to complete your tasks/transactions initiated on Your Platform. If We do not receive information required for Your tasks, a Listed Entity may choose not to complete Your booking request initiated on the Platform.
2.10. Things You create or provide to Us
When You create a Frenosis Account, You provide Us with PI that includes Your name and a password. You can also choose to add a phone number or payment information to Your Account. Even if You aren’t signed in to Your Account, You might choose to provide us with information like an email address to receive updates about Our services.
2.11. Information we collect as You use our services
Browser and devices:
We collect information about the browsers and devices You use to access Listed Services, which helps Us provide features like automatic service updates and dimming Your screen if Your battery runs low. The information We collect includes unique identifiers, browser type and settings, device type and settings, operating system, mobile network information including carrier name and phone number, and application version number. We also collect information about the interaction of Your apps, browsers and devices with Our services, including IP address, crash reports, system activity, and the date, time, and referrer URL of Your request.
We collect this information when a Listed Service on Your device contacts Our servers — for example, when You install the App from the Play Store or Apple Store, as the case may be, or when a service checks for automatic updates. Your device periodically contacts Frenosis servers to provide information about Your device and connection to the Listed Services. This information includes things like Your device type, carrier name, and crash reports.
2.12. Your activity
We collect information about Your activity in Our services, which we use to do things like recommend a Lab You might prefer. The activity information we collect may include:
a. Terms You search for;
b. Location of Labs;
c. Views and interactions with content and ads;
d. Voice and audio information when You use audio features;
e. Service requested/ used;
f. People with whom you communicate or share content;
g. Activity on third-party sites and apps that use Listed Services;
h. Chrome browsing history you’ve synced with Your Account.
If You use Our services to make and receive calls or send and receive messages to and from Frenosis in case of on-call consultation, nursing support, enquiries etc. We may collect call and message log information like Your phone number, calling-party number, receiving-party number, forwarding numbers, sender and recipient email address, time and date of calls and messages, duration of calls, routing information, and types and volumes of calls and messages.
2.13. Your location information
We collect information about Your location when You use the Platform, which helps us offer features like directions for and proximity of the Labs or Homecare Service centre near You.
Your location can be determined with varying degrees of accuracy by:
a. GPS;
b. IP address;
c. Sensor data from Your device;
d. Information about things near Your device, such as Wi-Fi access points, cell towers, and Bluetooth enabled devices.
The types of location data We collect depend in part on Your device and account settings. For example, You can turn Your device’s location on or off using the device’s settings App. You can also turn on Location History if You want to create a private map of Listed Entities You avail the services from, in case You visit the Listed Entity with Your signed-in devices.
In some circumstances, We may also collect information about You from publicly accessible sources. We may also collect information about You from trusted partners, such as directory services who provide Us with business information, marketing partners who provide Us with information about potential customers of Our business services, and security partners who provide Us with information to protect against abuse. We may also receive information from advertisers to provide advertising and research services on their behalf.
We use various technologies to collect and store information, including cookies, pixel tags, local storage, such as browser web storage or application data caches, databases, and server logs.
3. ADDITIONAL INFORMATION
When You use Our services, We may collect information about You, with Your permission, in the following general categories:
3.1. Address Book:
For certain features, We will need access to Your address book on Your device. If You permit Us to access Your address book, We may access and store names and contact information from Your address book to facilitate certain service features on the App.
3.2. Transaction Information:
We collect transaction details related to Your use of the Platform, including the type of service requested, date and time the service was provided, amount charged, and other related transaction details. Further, We may also collect personal information of third parties who are not registered on the Platform, including names, telephone numbers and addresses, for the limited purpose of completing the transaction initiated by You on the Platform.
4. WHY FRENOSIS COLLECTS DATA
4.1. Use of Personal Information:
The information collected by Us through our Platform maybe used inter alia for the following purposes:
a. To allow You to use Services on the Platform and to carry out Our obligations arising from any contracts between You and Us;
b. To allow You to undertake or initiate any transactions on the Platform;
c. For internal record keeping of Frenosis;
d. To improve our Services;
e. To improve Your usage of the Platform, to manage Your Account, etc.;
f. To process payments with respect to transactions initiated on the Platform;
g. To respond to Your comments, reviews and questions, provide customer support and better Service;
h. To communicate important notices or changes to the Listed Services provided by Frenosis on the Platform, use of the Platform and the terms/policies which govern the relationship between You and Frenosis;
i. For internal purposes of Frenosis such as enhancing security of the Platform, auditing, testing, troubleshooting, data analysis and research conducted either indirectly/directly by Frenosis;
j. For promotion and marketing purposes by Frenosis;
k. To track the booking status and processing as applicable to You;
l. For collating Your feedback, providing offers, doing surveys and conducting research on Our user base for usage and improvement of Listed Services;
m. For any other purposes with Your consent.
From time to time, we may use Your information to customize, develop, improve the Platform according to Your interests.
We may use personal information to resolve disputes that may arise with the use of Our services on the Platform, help promote a safe service to You on the Platform, measure consumer interest in Our services, customize Your experience, detect and protect Us against error, fraud and other illegal activity, enforce Our terms and conditions.
We identify and use Your IP address to help diagnose problems with our server, and to administer our Platform. Your IP address is also used to help identify You and to gather broad demographic information
We shall be entitled to retain Your Personal Information for such duration as may be required for the purposes specified hereunder (refer Clause 10 of this Privacy Policy) and shall be used Us only in consonance with this Privacy Policy.
4.2. We use data to build better services
We use the information we collect from Our services for the following purposes:
a. Provide Our services: We use Your information to deliver our services, of connecting You with the Listed Entities like processing the terms You search for in order to return results or helping You locate Listed Entities suggesting Listed Entities that may be saved on Your Contacts List on Your handheld devices.
b. Maintain & improve Our services: We also use Your information to ensure our services are working as intended, such as tracking outages or troubleshooting issues that You report to us. And we use Your information to make improvements to our services — for example, understanding which search terms are most frequently misspelled helps us improve spell-check features used across the Listed Services.
4.3. Develop new services:
We use the information We collect in Listed Services to help Us develop new ones. For example, understanding how people organized/ schedule their tests with Labs and the nature of the tests along with their PI and SPI (defined below) may help us design and launch new services like e-pharmacy services, teleconsultation etc.
4.4. Provide personalized services, including content and ads: We use the information We collect to customize Our services for You, including providing recommendations, personalized content, and customized search results. For example, Security Checkup provides security tips adapted to how You use the Platform. And the Platform uses information like Listed Services You have availed and Labs You have called to suggest other Labs within the same locality and price range that You might like. Depending on Your settings, We may also show You personalized ads based on Your interests. For example, if You search for “treadmill test” You may see an ad for sports equipment when You’re browsing a site that shows ads. You can control what information We use to show You ads by visiting Your ad settings.
We don’t show You personalized ads based on sensitive categories such as race, religion, sexual orientation, sex life, financial information, political beliefs or health (“Sensitive Personal Information” or “SPI“).
We don’t share information that personally identifies You with advertisers, such as Your name or email, unless You ask Us to. For example, if You see an ad for a nearby Listed Entity and select the “tap to call” button, we’ll connect Your call and may share Your phone number with the Listed Entity.
4.5. Measure performance
We use data for analytics and measurement to understand how Our services are used. For example, We analyze data about Your visits to our Platform to do things like booking a Listed Service, checking Prices for different services, comparing prices of different Labs in the same and/ or different areas. And We also use data about the ads You interact with to help advertisers understand the performance of their ad campaigns. We use a variety of tools to do this, including Google Analytics. When You visit sites that use Google Analytics, a Google Analytics customer may choose to enable Google Analytics to link information about Your activity from that site with activity from Frenosis Platform.
4.6. Communicate with You
We use information We collect, like Your email address, to interact with You directly. For example, We may send you a notification if we detect suspicious activity, like an attempt to sign in to Your Account from an unusual location. Or We may let You know about upcoming changes or improvements to Our services. And if You contact Frenosis, we’ll keep a record of Your request in order to help solve any issues You might be facing.
4.7. Protect Frenosis, Our users and the public
We use information to help improve the safety and reliability of Our services. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm Frenosis, Our users and/ or the public. We use different technologies to process Your information for these purposes. We use automated systems that analyze Your content to provide You with things like customized search results, personalized ads or other features tailored to how You use Our services. And We analyze Your content to help us detect abuse such as spam, malware, and illegal content. We also Use algorithms to recognize patterns in data. For example, the Platform helps people to suggest Labs by detecting common patterns of previous activity/ transaction history. We may combine the information We collect among Our services and across Your devices for the purposes described above. For example, if You look for Labs where ‘treadmill tests’ are performed, You might see an ad for ‘treadmill’ when You use the Platform. Depending on Your account settings, Your activity on other sites and apps may be associated with Your PI in order to improve Frenosis’ services.
If other users such as the Listed Entities already have Your email address or other information that identifies You, we may show them Your publicly visible Frenosis Account information, such as your name and photo. This helps Listed Entities identify a request coming from You, for example.
We’ll ask for Your consent before using Your information for a purpose that isn’t covered in this Privacy Policy.
5. YOUR PRIVACY CONTROLS
5.1. You have choices regarding the information we collect and how it’s used
This section describes key controls for managing Your privacy on the Platform. You can also visit contact@frenosis.com, which provides an opportunity to review and adjust important privacy settings.
5.2. Managing, reviewing, and updating Your information
When You’re signed in, You can always review and update information by visiting the services You use.
a. Activity Controls: Decide what types of activity You’d like saved in Your Account. For example, You can turn on Location History if You want Lab predictions based on Your past transactions/ activities.
b. Ad settings: Manage Your preferences about the ads shown to You on the Platform. You can modify Your interests, choose whether Your PI is used to make ads more relevant to You and turn on or off certain advertising services.
c. About You: Control what others see about You on the Platform.
d. Shared endorsements: Choose whether Your name and photo appear next to your activity, like reviews and recommendations.
5.3. Ways to review & update Your information
My Activity tab: My Activity tab on the Platform allows You to review and control data that’s created when You use Listed Services, like searches you’ve done or your visits to Labs. You can browse by date and by topic, and delete part and / or all of Your activity.
Your PI: Manage your contact information, such as Your  name, email, and phone number.
When You’re signed out, you can manage information associated with Your browser or device, including:
a. Signed-out search personalization: Choose whether Your search activity is used to offer You more relevant results and recommendations even when You are signed out from the Platform and search Labs using any other platform’s services.
b. Ad Settings: Manage your preferences about the ads shown to you on Frenosis and apps that partner with Frenosis to show ads.
5.4. Exporting, removing & deleting Your information
You can export a copy of content in Your Account if you want to back it up or use it with a service outside of the Platform.
You can also request to remove content from Frenosis based on applicable law. To delete your information, you can:
a. Delete your content from specific Frenosis Services;
b. Search for and then delete specific items from Your Account using My Activity;
c. Delete your entire Frenosis Account.
d. And finally, Inactive Account Manager allows you to give someone else access to parts of Your Account in case you’re unexpectedly unable to use your account
There are other ways to control the information Frenosis collects whether or not you’re signed in to Your Account, including:
a. Browser settings: For example, You can configure Your browser to indicate when Frenosis has set a cookie in your browser. You can also configure your browser to block all cookies from a specific domain or all domains of owned and controlled by Frenosis. But remember that Our services rely on cookies to function properly, for things like remembering your Lab preferences and the locations thereof.
b. Device-level settings: Your device may have controls that determine what information We collect. For example, you can modify location settings on your Android device.
6. SHARING YOUR INFORMATION
6.1. When You share Your information
We share Your information with third parties and third party service providers, promotion and marketing partners, consultants, research firms, business partners including merchants, vendors or insurance service providers, for supporting Our business, to carry out Your service requests and fulfil such service requests.
We may also share your information with third party payment service providers like payment gateways, payment aggregator and other payment service providers for the purpose of fulfilling Services to you.
The Listed Services let you share information with Listed Entities and other persons, and you have control over how you share. For example, you can share your PI such as photograph, name, phone number, email address, age etc. publicly or you can decide to keep your PI private.
When you’re signed in and interact on the Platform, like leaving comments or reviewing a Listed Service, your name and photo appear next to your activity. We may also display this information in ads depending on your Privacy settings.
6.2. When Frenosis shares your information
We do not share your PI with companies, organizations, or individuals outside of Frenosis except in the following cases:
a. With your consent: We’ll share PI outside Frenosis when we have your consent. For example, if you use a Listed Entity i.e. a Lab to make a reservation through a booking service, we’ll get your permission before sharing your name or phone number with the Lab. We’ll ask for your explicit consent to share any SPI.
b. With domain administrators: If you work for an organization that uses Frenosis services, as a B2B User, your domain administrator and resellers who manage Your Account will have access to Your Account. They may be able to:
i. Access and retain information stored in your account, like your email;
ii. View statistics regarding your account, like how many bookings you have made through the Platform;
iii. Change your account password ;
iv. Suspend or terminate your account access;
v. Receive your account information in order to satisfy applicable law, regulation, legal process, or enforceable governmental request;
vi. Restrict your ability to delete or edit your information or your privacy settings.
vii. For external processing: We provide PI to our affiliates and other trusted businesses or persons to process it for Us, based on Our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures. For example, we may use service providers to help us with customer support.
viii. For legal reasons: We may disclose Your Personal Information if required to do so by law or when We believe that such disclosure is appropriate to comply with law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose Personal Information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our Users or the general public We will share Personal Information outside of Frenosis if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:
I. Meet any applicable law, regulation, legal process, or enforceable governmental request. We share information about the number and type of requests we receive from governments;
II. Enforce applicable Terms of Service, including investigation of potential violations;
III. Detect, prevent, or otherwise address fraud, security, or technical issues;
IV. Protect against harm to the rights, property or safety of Frenosis, Our users or the public as required or permitted by law;
V. We may share non-personally identifiable information publicly and with our partners — like publishers, advertisers, developers, or rights holders. For example, we share information publicly to show trends about the general use of Our services;
VI. We also allow specific partners to collect information from Your browser or device for advertising and measurement purposes using their Own cookies or similar technologies. If Frenosis is involved in a merger, acquisition, or sale of assets, we’ll continue to ensure the confidentiality of your PI and give affected Users notice before PI is transferred or becomes subject to a different privacy policy.
7. TRANSPERANCY AND CHOICE
7.1. Your acknowledgement:
All information disclosed by You shall be deemed to be disclosed willingly and without any coercion. No liability pertaining to the authenticity/genuineness/ misrepresentation/ fraud/negligence, etc. of the information disclosed shall lie on Frenosis nor will Frenosis in any way be responsible to verify any information obtained from You.
7.2. Withdraw consent:
You may choose to withdraw Your consent provided hereunder at any point in time. Such withdrawal of the consent must be sent in writing to contact@frenosis.com. In case You do not provide or later withdraw Your consent, We reserve the option to not allow You to undertake any transaction on the Platform or access the Service available on the Platform for which the said information was sought on the Platform. However, if You are a part of any on-going transaction on the Platform, We reserve the right to retain all your information until completion of the transaction. Further, You acknowledge and agree that in case of such withdrawal of Your consent, Frenosis reserves the right to store Your information in an anonymised form such that the information stored will not be attributable to you or identify You in any manner whatsoever. Frenosis shall complete the anonymizing the data within 30 (thirty) days from the date of withdrawal of consent.
7.3. Rectification:
You represent and warrant that any and all information, including but not limited to Your Personal Information is absolutely correct and complete in all aspects. You further undertake to immediately update any change or variation of Your Personal Information on the Platform by sending Us a request in writing to contact@frenosis.com to rectify or update Your Account. Once You send us an email to Us, You agree to comply with the instructions as may be provided/communicated by Us.
8. KEEPING YOUR INFORMATION SECURE
8.1. We build security into Our services to protect Your information
Freosnis Platform is built with strong security features that continuously protect Your information. The insights We gain from maintaining Our services help us detect and automatically block security threats from ever reaching You. And if We do detect something risky that We think You should know about, We’ll notify You and help guide You through steps to stay better protected. We work hard to protect You and Frenosis from unauthorized access, alteration, disclosure, or destruction of information we hold, including:
a. We use encryption to keep Your data private while in transit;
b. We offer a range of security features, like Safe Browsing, Security Checkup, and 2 Step Verification to help you protect your account;
c. We review Our information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access to Our systems;
d. We restrict access of PI to Frenosis employees, contractors, and agents who need that information in order to process it. Anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
9. EXPORTING & DELETING YOUR INFORMATION
9.1. You can export a copy of Your information or delete it from Your Account at any time
You can export a copy of content in Your Account if you want to back it up or use it with a service outside of Frenosis
To delete your information, you can:
a. Delete your content from Frenosis Account;
b. Search for and then delete specific items from your account using;
c. My Activity Delete for specific Listed Services, including Your information associated with those products;
d. Delete your entire Frenosis Account
10. RETAINING YOUR INFORMATION
10.1. We retain the data we collect for different periods of time depending on what it is, how we use it, and how You configure Your settings:
a. Some data You can delete whenever you like, such as the Your service booking history or choose to have it deleted automatically after a set period of time or is deleted or anonymized automatically after a set period of time;
b. We keep some data until you delete your Frenosis Account, such as information about how often you use Our services.
c. And some data we retain for longer periods of time when necessary for legitimate business or legal purposes, such as security, fraud and abuse prevention, or financial record-keeping.
10.2. When you delete data, We follow a deletion process to make sure that Your data is safely and completely removed from Our servers or retained only in anonymized form. We try to ensure that Our services protect information from accidental or malicious deletion. Because of this, there may be delays between when You delete something and when copies are deleted from Our active and backup systems.
11. THIRD PARTY LINK
11.1. You hereby acknowledge and agree that when You use the Platform, there may be certain links which may direct You to other websites or applications not operated/maintained by Frenosis or third-party advertising companies to serve advertisements when You visit our Platform (“Other Sites“). These companies or third-party platforms may use Your information (not including Your name, address, email address, or telephone number) about Your visits to this and other Platform in order to provide advertisements about services of interest to You. This Privacy Policy does not apply to information that You provide to, or that is collected by, any Other Site through the Platform, and any Other Site that You access or use in connection with the use of the Platform. The manner in which Your information is collected, received, stored, processed, disclosed, transferred, dealt with and handled by such Other Site(s) is governed by the terms and conditions and privacy policy of the respective Other Site(s). Frenosis urges You to acquaint yourself with the terms and conditions and privacy policy of every such Other Site(s).
11.2. Frenosis hereby expressly disclaims all liabilities with respect to the manner in which the Other Site(s) collects and/or uses Your information. On the Platform, there may be third parties who advertise their products and/or services. Such third parties may place or recognize a unique “cookie” on Your browser and may use information about Your visits to Our Platform and other websites in order to provide advertisements about goods and services of interest to You. We shall, in no event, be liable for any unauthorized or unlawful disclosures of Your personal information or any other information made by advertisers, who are not subject to Our control.
12. COMPLAINTS
12.1. In case of any dissatisfaction in relation to the Platform, You shall first file a formal complaint with the customer service of Frenosis, prior to pursuing any other recourse. The complaints can be lodged at complaints@frenosis.com, and upon lodging a complaint You agree to provide complete support to the customer service team with such reasonable information as may be sought by them from You. The decision of Frenosis on the complaints shall be final and You agree to be bound by the same.
13. CHANGES TO PRIVACY POLICY
13.1. We reserve the unconditional right to change, modify, add, or remove portions of this Privacy Policy at any time, without specifically notifying You of such changes. Any changes or updates will be effective immediately. You should review this Privacy Policy regularly for changes. You can determine if changes have been made by checking the “Last Updated” legend above. If we make any significant changes we will endeavour to provide you with reasonable notice of such changes, such as via prominent notice on the Platform or to your email address on record and where required by applicable law, We will obtain your consent. Your acceptance of the amended Privacy Policy / Your continued use of our services after we publish or send a notice about our changes to this Policy shall signify Your consent to such changes and agreement to be legally bound by the same.
14. GREIVANCES
14.1. In the event You have any grievances relating to the Privacy Policy, please inform within 24 hours of occurrence of the instance from which the grievance has arisen, by writing an email to the Grievance Officer at complaints@frenosis.com
15. COMPLIANCE & COOPERATION WITH REGULATORS
15.1. We regularly review this Privacy Policy and make sure that We process Your information in ways that comply with it.
15.2. Data transfers
We maintain servers with third-party vendors like [●] [insert name of vendor] and Your information may be processed on servers located outside of the country where you live. Data protection laws vary among countries, with some providing more protection than others. Regardless of where Your information is processed, we apply the same protections described in this Privacy Policy. We also comply with certain legal frameworks relating to the transfer of data.
15.3. When we receive formal written complaints, we respond by contacting the person who made the complaint. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of your data that we cannot resolve with you directly.
16. CHOICE/OPT-OUT
16.1. We provide all Users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from Us on behalf of our affiliates, and from Us in general, after providing Us with PI. If You want to remove your contact information from all lists and newsletters, please contact contact@frenosis.com. If You opt out, Frenosis may still send You non-promotional emails/communications, such as emails/communications with respect to the Platform and Your Account and related transactions.
17. ABOUT THIS POLICY
17.1. When this policy applies
This Privacy Policy applies to any and all services provided over the Platform by Frenosis and/ or any of its affiliates and services offered to third-parties, such as advertisers on the Platform.
17.2. This Privacy Policy doesn’t apply to:
a. The information practices of other companies and organizations that advertise our services
b. Services offered by other companies or individuals, including services or sites that may include Frenosis services, be displayed to you in search results, or be linked from Our services.
17.3. Changes to this policy
We change this Privacy Policy from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We always indicate the date the last changes were published and we offer access to archived versions for your review. If changes are significant, we’ll provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).
17.4. Key terms
a. Affiliates: An affiliate is an entity that belongs to the Frenosis group of companies;
b. Algorithm: A process or set of rules followed by a computer in performing problem-solving operations;
c. Application data cache: An application data cache is a data repository on a device. It can, for example, enable a web application to run without an internet connection and improve the performance of the application by enabling faster loading of content;
d. Browser web storage: Browser web storage enables websites to store data in a browser on a device. When used in “local storage” mode, it enables data to be stored across sessions. This makes data retrievable even after a browser has been closed and reopened. One technology that facilitates web storage is HTML 5;
e. Cookies: A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the site again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies;
f. Device: A device is a computer that can be used to access Frenosis services. For example, desktop computers, tablets, smart speakers, and smartphones are all considered devices.
g. Frenosis Account: You may access Frenosis services by signing up for a Frensois Account and providing Us with Your Personal Information (typically your name, email address, and a password). This account information is used to authenticate You when you access Frenosis services and protect Your account from unauthorized access by others. You can edit or delete your account at any time through Your Account settings.
h. IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
i. Pixel tag: A pixel tag is a type of technology placed on a website or within the body of an email for the purpose of tracking certain activity, such as views of a website or when an email is opened. Pixel tags are often used in combination with cookies. Referrer URL A Referrer URL (Uniform Resource Locator) is information transmitted to a destination webpage by a web browser, typically when you click a link to that page. The Referrer URL contains the URL of the last webpage the browser visited.
j. Server logs: Like most websites, our servers automatically record the page requests made when you visit our sites. These “server logs” typically include your web request, Internet Protocol address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser.
A typical log entry for a search for “labs” looks like this: 123.45.67.89 – 25/Mar/2003 10:15:32 – http://www.google.com/search?q=labs –
Firefox 1.0.7; Windows NT 5.1 –
740674ce2123e969
123.45.67.89 is the Internet Protocol address assigned to the user by the user’s ISP. Depending on the user’s service, a different address may be assigned to the user by their service provider each time they connect to the Internet.
25/Mar/2003 10:15:32 is the date and time of the query.
http://www.google.com/search?q=labs is the requested URL, including the search query.
Firefox 1.0.7; Windows NT 5.1 is the browser and operating system being used.
740674ce2123a969 is the unique cookie ID assigned to this particular computer the first time it visited the Platform. (Cookies can be deleted by users. If the user has deleted the cookie from the computer since the last time they’ve visited the Platform, then it will be the unique cookie ID assigned to their device the next time they visit the Platform from that particular device).
k. Unique identifiers: A unique identifier is a string of characters that can be used to uniquely identify a browser, app, or device. Different identifiers vary in how permanent they are, whether they can be reset by users, and how they can be accessed. Unique identifiers can be used for various purposes, including security and fraud detection, syncing services such as Your email inbox, remembering Your preferences, and providing personalized advertising. For example, unique identifiers stored in cookies help sites display content in Your browser in Your preferred language. You can configure Your browser to refuse all cookies or to indicate when a cookie is being sent. On other platforms besides browsers, unique identifiers are used to recognize a specific device or app on that device. For example, a unique identifier such as the Advertising ID is used to provide relevant advertising on Android devices, and can be managed in Your device’s settings. Unique identifiers may also be incorporated into a device by its manufacturer (sometimes called a universally unique ID or UUID), such as the IMEI number of a mobile phone. For example, a device’s unique identifier can be used to customize our service to Your device or analyze device issues related to our services.
